bet2 Privacy Policy – How We Handle Your Personal Data

Section 1Introduction

bet2 is an online betting and gaming platform built for players in Pakistan. When you use bet2 — whether you are placing a bet on cricket or PSL, spinning the slots, joining a live casino table or making a PKR deposit via JazzCash or Easypaisa — certain information about you and your activity on the platform is collected and processed.

This Privacy Policy sets out clearly what information is collected, why it is collected, how it is used, who it may be shared with, and how long it is retained. It also explains the rights you have regarding your own personal data and how you can exercise those rights.

bet2 takes privacy seriously. The platform is built for Pakistani players who expect their account details and financial information to be handled with care and kept away from parties who have no legitimate reason to access it.

Section 2Information We Collect

bet2 collects information in the following categories:

Account Registration Information

• Full name as provided during registration.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Pakistani mobile number used for account verification and optional communications.
• Email address, used for account-related notifications.
• Password, which is stored in hashed form and is never accessible in plain text by bet2 staff.

Identity Verification Information

• Copy of a valid national identity document (such as CNIC) when requested for account verification or withdrawal processing.
• Any additional documentation requested as part of a standard KYC (Know Your Customer) process.

Transaction and Activity Information

• Deposit history, including amounts in PKR, dates, and the payment method used (e.g. JazzCash, Easypaisa, Raast, bank transfer).
• Withdrawal requests and settlement records.
• Betting history — matches wagered on, bet amounts, odds and outcomes.
• Casino and game session records including game titles played and session durations.

Technical and Device Information

• IP address at the time of login and during platform use.
• Browser type and version.
• Device type (mobile, tablet or desktop) and operating system.
• Session timestamps and navigation patterns within the platform.

Section 3How We Use Your Information

The information collected by bet2 is used for the following purposes:

bet2 does not use your personal information for purposes beyond those listed above without obtaining your consent first.

Section 4Payment Data and Financial Information

All deposits and withdrawals at bet2 are conducted in PKR. Payments are processed through established Pakistani payment channels including JazzCash, Easypaisa, Raast, bank transfer and supported cards and mobile wallets.

When you make a deposit or request a withdrawal:

• The transaction is initiated through the relevant payment provider's own secure system. bet2 does not directly store complete card numbers, wallet PINs or banking credentials.
• bet2 retains a record of the transaction — including the amount, date, method and status — for account management and fraud prevention purposes.
• Your registered payment method is used to verify your identity during withdrawal processing. This is a standard anti-money-laundering measure applied consistently across all accounts.

Section 5Sharing of Your Information

bet2 does not sell, rent or trade personal data. Your information may be shared in the following limited circumstances only:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banks and card processors as required to complete deposits and withdrawals.
• Identity verification providers: Where third-party KYC services are used to verify your identity documents, the minimum necessary data is shared with those providers solely for verification purposes.
• Fraud and security services: Technical data such as IP addresses and device fingerprints may be shared with anti-fraud systems to protect the platform and its players.
• Legal obligations: If bet2 is required to disclose information by a valid legal process or to protect the rights and safety of the platform and its users, such disclosure may occur. bet2 will not share data beyond what is strictly required in such situations.

Section 6Cookies and Tracking Technologies

bet2 uses a small number of cookies and similar technologies to keep the platform working correctly and to improve your experience. Here is a breakdown of what is used:

bet2 does not use advertising cookies, cross-site tracking cookies or any cookie technology that profiles you for the benefit of third-party advertisers. You can manage or clear cookies at any time through your browser settings. Disabling essential cookies may affect your ability to log in and use the platform normally.

Section 7How Long We Keep Your Data

bet2 retains personal data for as long as it is necessary to fulfil the purposes described in this policy. The following general retention guidelines apply:

• Active accounts: All account data is retained for the full duration that your account remains open and active on the bet2 platform.
• Closed accounts: After an account is closed — whether by you or by bet2 — a record of the account and its transaction history may be retained for a reasonable period for fraud prevention, dispute resolution and audit purposes.
• Transaction records: PKR transaction records including deposit and withdrawal history are retained as part of standard financial record-keeping practices.
• Identity verification documents: Copies of identity documents submitted for KYC verification are retained only for as long as necessary and are deleted when no longer required.
• Inactive accounts: If your account has been inactive for an extended period, bet2 may contact you using your registered details before taking any action. Data associated with dormant accounts is handled in line with this policy.

When personal data is no longer required and there is no legal or operational reason to retain it, bet2 will delete or anonymise it in a secure manner.

Section 8Security Measures

bet2 applies security measures throughout the platform to protect your personal data from unauthorised access, loss or misuse. These measures include:

• Encryption of data in transit using industry-standard TLS protocols, so information sent between your device and bet2 is protected from interception.
• Secure password hashing — your bet2 password is never stored in plain text and cannot be read by any member of the bet2 team.
• Access controls that limit which team members can access personal account data, and only to the extent required for their role.
• Automated monitoring for unusual login patterns, suspicious transaction activity and potential account compromise attempts.
• Regular review of security practices to keep the platform's defences current.

Section 9Your Rights Regarding Your Personal Data

As a bet2 player, you have the following rights in relation to the personal data that bet2 holds about you:

• Right to access: You can request a summary of the personal information bet2 holds on your account at any time by contacting support.
• Right to correction: If any of the information held about you is inaccurate or out of date, you have the right to request that it be corrected. For some details — such as your registered mobile number — you may be able to update this directly in your account settings.
• Right to deletion: You can request deletion of your personal data when you close your account. Where deletion is technically feasible and there is no overriding legal reason to retain the data, bet2 will act on this request promptly.
• Right to opt out of marketing: If you have previously opted in to receiving promotional messages from bet2 via email or SMS, you can withdraw that consent at any time through your account settings or by contacting support.
• Right to raise a concern: If you believe your data has been mishandled, you can raise a formal complaint with the bet2 support team. We will acknowledge and investigate all data-related complaints promptly.

To exercise any of the above rights, contact the bet2 support team with your registered account details. Requests are typically handled within a reasonable timeframe from the date they are received.

Section 10Minors and Under-18 Users

The bet2 platform is strictly for adults aged 18 and above. bet2 does not knowingly collect personal information from anyone under the age of 18. Age verification checks are applied during the registration process and may be repeated at any point during an account's lifetime.

If it is found that a registered account belongs to a person under 18, the account will be closed immediately. Any data collected from an underage user will be deleted in line with the data retention practices described in Section 7, and any deposits made will be handled in accordance with the bet2 Terms and Conditions.

If you believe a minor is using or has registered on the bet2 platform, please contact the support team so the matter can be investigated and resolved promptly.

Section 11Changes to This Privacy Policy

bet2 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered or updates to best practice in data handling. When changes are made, the updated policy will be published on this page with a revised effective date shown at the top.

For significant changes that affect how your personal data is used, bet2 will make reasonable efforts to notify you through your registered contact details before the change takes effect.

Continued use of the bet2 platform after an updated Privacy Policy is published constitutes your acknowledgement of the changes. If you do not agree with an updated policy, please stop using the platform and contact support to close your account.

Section 12Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the bet2 support team. We are here to help and will respond to all privacy-related queries as quickly as possible.

When contacting support about a privacy matter, please include your registered account details and a clear description of your query or request so the right team can handle it without delay.

For account closure, self-exclusion or responsible gaming queries, please also visit the Responsible Gaming page for dedicated tools and guidance.